Getting Started

Being informed about your own fertility is the best thing you can do in your fertility journey – and we’re here to help

You have a few options to get started:

1. Talk to one of our fertility nurses

This is an easy (and free) first step – our nurses are experienced and knowledgeable, and can help you work through your options and can give you advice on when to seek help.

Book online –

Nurse calls you back at a time that suits

You can ask questions and the nurse will also ask you key questions, to help you understand what is important for you. She will also give you advice on best next steps

You will have a better understanding of your fertility and gain reassurance to either:

  • Continue to try
  • Make an appointment

Useful questions

  1. What are my options for my age and situation?
  2. How long can I try for?
  3. When should we have sex, when we are trying?
  4. How long do I need to wait before getting an appointment?
  5. Would I be looking at IVF treatment or is there something else I could do initially?

2. You can also book an appointment with one of our fertility doctors

This is a popular way to get expert tailored fertility information quickly.  You do not need a referral from your GP.

We do also accept referrals from GP’s if you prefer to make an appointment that way. More info below.

You are welcome to make an appointment with any of our fertility doctors and do not need a referral

At your first consultation with one of our doctors, he or she will go through your medical history, answer any questions you may have and undertake tests or scans.

It is useful to bring your partner along to this appointment.

From here you may:

  • Continue to try, with some expert guidance.
  • Undertake further tests
  • Plan treatment that suits you

What to expect at your first doctor’s appointment

Your first doctor’s appointment

Your first appointment is a great place to ask questions, get tests done, and understand your options.

Your doctor will ask a number of questions and undertake some basic tests to help identify factors contributing to your difficulty conceiving.

Your appointment may include:

  • Talking through your medical history, including possible family conditions
  • Discussing any past fertility tests you may have had prior to your appointment
  • A physical examination for both you and your partner (if appropriate) and a vaginal scan (if appropriate).

Tests

As well as a physical examination, you may have blood tests to look at hormones, ovulation and ovarian reserve. Your doctor will then talk to you about your options – this may include trying for a bit longer, some simple treatments, or one of the range of fertility treatments, such as IVF or IUI.

Tests you may have to check your fertility include:

  • Payment is due in full at the time of your appointment.
  • Please let us know at any time if you feel uncomfortable – you are welcome to ask for one our nurses to be present.  Your comfort is our priority.
  • If you have any medical notes from previous tests, treatments or surgery, please bring these along with you to your consultation or provide them to the clinic prior to your appointment. This consultation is a time
    for you to ask your doctor any questions you have about any aspect of your fertility.
  • When you attend the clinic for the first time you will be asked to complete a registration form, which includes to whom information may be sent.

Booking your appointment 

All you need to do is fill in the form below and we will be in touch to arrange a time that suits. 

Quality, Privacy and Your Rights

At Fertility Associates we want to benchmark against international best practice and take all practical measure to ensure quality, safety and privacy in all our practices.

Our Mission and Quality Policy

Our mission is, ‘Working together, we will give you the best chance of a healthy child through excellent care and world-class technology’.

We, the directors and staff, are personally responsible for the quality of your care, your safety, and optimising your chance of success.  Each year we set ourselves goals – personally and as a company – so that we continually improve.

Quality standards and accreditation

Our clinic is the only clinic in Malaysia certified to the New Zealand Fertility Standard NZS 8181 by independent auditors. In addition, we voluntarily maintain ISO 9001:2008 and RTAC certification as a tool for continuous improvement. RTAC is the Reproductive Technology Accreditation Committee of the Fertility Society of Australia (FSA).

Privacy

Privacy is important at Fertility Associates. We have a number of policies in place around the following:

  • Collecting and disclosing information
  • Medical records
  • Quality audits
  • Security
  • Future contact

Collecting and disclosing information:

Our staff have a responsibility to respect the confidentiality and sensitivity of any personal information collected about your health. Only authorised staff have access to your records.

Our staff, contractors and auditors sign a confidentiality agreement, protecting the identity of our patients at all times.

Being informed:

Fertility Associates is committed to ensuring you know what will happen before any examination or treatment is carried out and that you understand what is involved.

We have written information available about all treatments in our magazine “Pathway to a Child”, our Fertility Fact Sheets, and here on our website. If you would like more information about a particular treatment, please ask one of our team.

Changing your mind:

You can always change your mind at any point during the treatment.

We will provide you with a copy of each consent form you complete.  You will not jeopardise your eligibility for other types of treatment if you change your mind, or decide not to choose a particular type of treatment or investigation because you feel it is not right for you.

Your rights and responsibilities as a patient:

  • To receive competent, considerate and confidential care in a respectful, culturally acceptable manner.
  • To know the names and designations of the people involved with your care.
  • To be given information about your condition, what treatment can be offered and what is likely to happen.
  • To receive enough information to make decisions about your treatment and care to enable informed consent.
  • To have access to interpreters where appropriate.
  • To give or withhold consent for any treatment, operation or anaesthetic after being given information about the advantages and risks.
  • To ask for the opinion of a second doctor if you feel the need.
  • To be interviewed in private.
  • To receive services that are safe and meet acceptable standards of quality.
  • To provide feedback or make a complaint, and have access to an independent advocacy service.
  • To be asked for your consent before taking part in any teaching or research programme.
    • To tell our staff if you do not understand the information you have been given about your care or treatment.
    • To tell the doctor of any changes in your health or wellbeing.
  • To show consideration for other patients and to our staff.
  • To respect the privacy and confidentiality of other patients you might see in our clinics.
  • To ask our staff for help when you have any questions or concerns.
  • To co-operate to the best of your ability in the treatment or course of care you have chosen.

Future contact

Our consent forms for treatment ask whether we can contact you in the future to see if you are interested in taking part in research. About 80% of people agree to this, for which we are very thankful. This has been extremely valuable for following up on the health of children born after fertility treatment. 

If you do not agree to follow-up for research, we would only contact you if it was about a matter which could affect your or your children’s health or well-being.